Returns & Exchanges
At Silvern, we take pride in offering high-quality jewellery crafted with care and attention to detail. Customer satisfaction is important to us. Please review our Return & Exchange Policy carefully before making a purchase, as certain products may not be eligible for returns or exchanges due to hygiene, customization, or product-specific considerations.
Eligibility for Returns
Customers may request a return within 7 days of receiving their order if the product arrives damaged, defective, or incorrect. To be eligible, the item must be unused, unworn, in its original packaging, and accompanied by all tags, certificates, and accessories provided with the purchase.
Exchange Policy
Silvern offers exchanges for eligible products within 7 days of delivery, subject to product availability. Exchange requests must be submitted through our customer support team. If the desired replacement item is unavailable, customers may choose an alternative product of equal or higher value by paying the difference, where applicable.
Non-Returnable Items
For hygiene and quality assurance reasons, certain items are not eligible for return or exchange. These may include earrings, customized jewellery, engraved products, personalized orders, gift cards, and items marked as final sale. Products showing signs of wear, damage, or alteration after delivery are also not eligible.
Cancellation Policy
Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, it can no longer be cancelled and will be subject to the Return & Exchange Policy. Refunds for approved cancellations will be issued to the original payment method.
Contact Us
If you have any questions regarding returns, exchanges, refunds, or cancellations, please contact our customer support team. We are committed to assisting you and ensuring a positive shopping experience with Silvern.
