Frequently Asked Questions
Find answers to the most commonly asked questions about Silvern.
What materials are used in Silvern jewellery?
Our jewellery is crafted using carefully selected materials and finishes designed to offer beauty, durability, and everyday elegance.
Do you offer shipping across India?
Yes, we ship across India through trusted courier partners with tracking provided on all orders.
How long does delivery take?
Most orders are delivered within 3–7 business days depending on your location.
Can I track my order?
Yes. Once your order is dispatched, tracking details will be shared via email.
Do you accept returns or exchanges?
Eligible products may be returned or exchanged according to our Return & Exchange Policy.
Are earrings eligible for return?
For hygiene reasons, earrings are generally not eligible for return or exchange unless received damaged or incorrect.
How should I care for my jewellery?
Store jewellery in a dry place, avoid exposure to chemicals, perfumes, and moisture, and clean gently with a soft cloth.
Do you offer gift packaging?
Selected products may be delivered in premium packaging suitable for gifting.
How can I contact Silvern?
You can reach our customer support team through the Contact Us page for any assistance.
